Wednesday, August 13, 2025

Cloud Solutions That Transformed a Local Business: The DMR Events Story

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In the fast-paced hospitality industry, flexibility isn’t just a perk—it’s a necessity. For St. Louis–based DMR Events, Inc., a trusted staffing provider for more than 80 corporate clients, managing technology had become a daily challenge. From finding the right chefs and bartenders to staffing entire kitchen crews, their success relied on quick communication, secure systems, and easy access to essential tools. Unfortunately, their existing setup wasn’t keeping up.

The Challenges

DMR’s business demanded mobility, but their systems were holding them back. A VPN offered limited reliability, especially when the office-based server was switched off, cutting off access entirely. Their cloud service provider solved some of these issues but came with frustrating restrictions—certain key programs, including the desktop version of QuickBooks and Microsoft 365, were off-limits.

To work around these limitations, the company split operations between an on-site server and the cloud. This patchwork approach meant staff still needed to be physically in the office for certain tasks. On top of that, their backup systems and cybersecurity measures left them feeling vulnerable, with valuable data scattered across different platforms.

The Turnaround

Partnering with NOC Technology changed everything. NOC started by moving all of DMR’s data and applications into one managed cloud server. Now, team members can log into a secure virtual desktop from any device with an internet connection—whether they’re working from home, between client meetings, or even in a waiting room.

By replacing multiple systems with one consolidated cloud server, maintenance became simpler and efficiency soared. Automated backups and proactive cybersecurity safeguards now protect the company’s data, ensuring that even if a device is lost, stolen, or damaged, operations can continue without skipping a beat.

Extra Benefits That Made a Big Difference

The improvements didn’t stop there. Strengthened security measures helped DMR qualify for a 10% reduction in their cybersecurity insurance premium. They also gained the ability to process NACHA files directly in the cloud, cutting hours from their monthly payroll process for more than 60 vendors.

To enhance communication, NOC implemented a cloud-based VoIP phone system. This gave the DMR team greater control over calls and messages, including forwarding calls, transferring numbers to new employees, and searching text conversations in an online database—perfect for a business where staying connected matters.

DMR’s experience shows that with the right technology partner, small businesses can turn complicated, restrictive systems into streamlined, secure, and highly flexible operations. For a company built on delivering reliable, high-quality service, having a dependable, mobile-friendly IT foundation has been a game-changer.

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