The commonest Samsung Galaxy Watch issues and the way to repair them


Samsung might be finest recognized for its smartphones, however it additionally produces wonderful smartwatches. The Galaxy Watch 4, Galaxy Watch 3, and Galaxy Watch Lively 2 come to thoughts and Samsung presents cheaper options for these on a funds as effectively. Regardless of their confirmed high quality, Samsung’s smartwatches endure from points similar to another wearable. Under, we have a look at the extra widespread Samsung Galaxy Watch issues and provide a listing of potential options for every.

Drawback #1: Pairing points

A Galaxy Watch 4 pairs to a Galaxy A51 phone.

Kaitlyn Cimino / Android Authority

Difficulties proper off the bat are by no means a great signal. Fortunately, you might be dealing with a easy Bluetooth concern in the course of the pairing course of. Right here’s what to do in case your Samsung Galaxy Watch gained’t pair or if Bluetooth retains disconnecting.

Potential options:

  • First, Samsung suggests switching Bluetooth on and off in your smartwatch.
    • Tizen Galaxy Watches: In your watch, press the Energy/Dwelling key whereas on the house display, then faucet Settings. Head to Connections > Bluetooth, and toggle Bluetooth on and off.
    • Galaxy Watch 4: Head to Settings > Connections > Bluetooth. Toggle it off, wait a couple of moments, then toggle it again on once more.
    • For redundancy, we suggest you turn your smartphones’ Bluetooth on and off as effectively.
  • If the 2 gadgets wrestle to determine a connection, make sure that your smartphone and watch are inside Bluetooth connectivity vary. Moreover, be certain the trail between them is comparatively unobstructed.
  • Nonetheless dealing with points? Strive restarting your watch. Yow will discover particulars of how to do that in your respective machine on the foot of this text. Restart your smartphone, too.
  • If all else fails, unpair your smartwatch out of your cellphone.
    • To do that, head to your cellphone’s Bluetooth menu and manually unpair the wearable. Restart the pairing course of.

Drawback #2: Syncing points

User views the Samsung Health app on their Samsung Galaxy A51.

Kaitlyn Cimino / Android Authority

Well being information garnered by your Samsung Galaxy Watch simply isn’t syncing with the Samsung Well being app. What are you able to do?

Potential options:

  • Test in case you can provoke handbook sync between your watch and smartphone.
    • Open the Samsung Well being app in your cellphone, faucet Menu > Settings > Sync with Samsung account > faucet the swap icon. Lastly, faucet Sync.
  • Restart Bluetooth in your smartphone and smartwatch. Double-check that your cellphone and watch are related.
  • Restart your cellphone and smartwatch. As soon as each gadgets restart, attempt manually syncing as soon as extra.
  • Nonetheless nothing? You could must uninstall the Samsung Well being app in your cellphone. As soon as full, reinstall it.
  • Alternatively, you might must unpair your smartwatch along with your smartphone. To do that, head to your smartphone’s Bluetooth menu and hit unpair.
  • As a final resort, again up your Samsung Galaxy Watch and carry out a manufacturing facility reset.
    • To again up your Samsung Galaxy Watch, open the Galaxy Wearable app in your cellphone. Faucet Account and backup > Again up and restore > Again up information. Choose which settings and apps you need to save. Lastly, press Backup. As soon as full, faucet Achieved.
    • To manufacturing facility reset your watch, we suggest utilizing the Galaxy Wearable app as soon as extra. These steps needs to be related throughout all Samsung wearables. Open the app in your smartphone, faucet the Dwelling tab > Basic > Reset > Reset.
    • You’ll should arrange your wearable as soon as extra, however this step ought to rule out any software-related points.
  • If this doesn’t remedy it, we suggest taking your machine to Samsung for a better look. There could also be an underlying downside you may’t troubleshoot or treatment your self.

See additionally: Easy methods to manufacturing facility reset your Samsung smartwatch

Drawback #3: Charging points

Samsung Galaxy Watch 4 rests on a beige cushion while charging.

Kaitlyn Cimino / Android Authority

Your Samsung Galaxy Watch refuses to cost on its offered charging cradle or dock. This could possibly be the beginning of a extra important concern or is perhaps one thing you may treatment inside a couple of minutes.

Potential options:

  • Tick off a couple of sensible troubleshooting containers first.
    • For starters, double-check in case your wi-fi charger is related to the wall and the plug is switched on.
    • Test if there’s any injury to the charger or the charging cable. If that’s the case, use a special charger or cable if accessible.
    • Suspect the wall plug is perhaps the difficulty? Test if one other equipment works in that particular plug.
    • Be sure that the charging factors on the Samsung Galaxy Watch and charging dock/cradle are clear and freed from particles.
  • In case your machine nonetheless holds some cost, attempt rebooting your smartwatch earlier than making an attempt to cost it once more.
  • Suspect the dock is the difficulty? Strive utilizing one other Qi wi-fi charger in case you personal a Galaxy Watch 4, Galaxy Watch 3, Watch Lively 2, unique Galaxy Watch, or Galaxy Watch Lively.
    • If you happen to personal a smartphone that additionally helps wi-fi energy share, you attempt use this in its place charging technique.
  • You could want to interchange your Samsung Galaxy Watch charger altogether. Yow will discover alternative choices on the hyperlink beneath.

Drawback #4: Display points

The Samsung Galaxy Watch 4 and Samsung Galaxy Watch 4 Classic on a fence.

Jimmy Westenberg / Android Authority

In case your Samsung Galaxy Watch is charging and holds energy, however the show isn’t switching on, you’ll have a major downside. Earlier than taking your machine to Samsung for a better look, attempt these potential fixes.

Potential options:

  • In case your watch’s show has streaks, seems to be pixelated, or sparkles, Samsung recommends a easy restart as an preliminary measure.
    • Pay shut consideration to your watch’s show throughout this course of. If the problems persist in the course of the reboot display, you might must contact Samsung. It could possibly be the start of a extra urgent concern. This will even rule out any apps or watch faces because the perpetrator.
    • Nevertheless, you may want to vary the watch face in case you don’t discover something in the course of the restart course of however do after the watch reboot. To do that, contact and maintain the watch face on the watch’s residence display > faucet Take away > faucet the checkmark to uninstall the face. That is constant throughout each Tizen and Put on OS Galaxy Watches.

Different points:

  • In case your smartwatch’s display doesn’t reply to gestures, double-check if raise-to-wake is switched on.
    • To do that in your cellphone, open the Galaxy Wearable app, faucet Superior, and faucet the toggle subsequent to Wake-up gesture to allow raise-to-wake.
    • You may as well allow this in your Tizen Galaxy Watch. Open the Settings app > Superior > Wake-up gesture > toggle on Wake-up gesture.
    • On the Galaxy Watch 4 go to Settings > Show > Display wake-up > Increase wrist to wake.

Drawback #5: Notification points

A Samsung Galaxy Watch Active 2 displays a user's text notification.

Smartwatches aren’t smartwatches with out notifications help. Typically, your cellphone gained’t ship messages and alerts via to your wrist. Listed below are a couple of potential cures.

Potential options:

  • First, restart each your smartphone and smartwatch. This may treatment the difficulty with out a lot fuss.
  • Test if notifications are enabled within the Galaxy Wearable app. To do that, faucet on Notifications on the app’s residence display, and make sure the grasp toggle is switched on.
    • If sure apps aren’t sending via notifications, you may toggle on notification help for particular person apps on this web page, too.
  • Nonetheless no luck? Test if any energy saving or alert restriction modes are activated in your Samsung Galaxy Watch.
    • Tizen Galaxy Watches: Open the Settings app in your watch and head to Superior. Be sure that Goodnight mode, Theatre mode, and Don’t disturb are all switched off.
    • Galaxy Watch 4: Yow will discover these toggles in Settings > Superior options.
    • You may as well toggle these options off within the Superior tab on the Galaxy Wearable app in your smartphone.

Drawback #6: Replace points

A Galaxy Watch 4 user checks for software updates in the watch settings.

Kaitlyn Cimino / Android Authority

Software program updates are essential to maintain your smartwatch operating easily. They embrace the most recent safety patches, bug fixes, and new options. Nevertheless, these updates generally refuse to obtain and set up, or introduce new points to the combo.

Potential options:

  • As all the time, restart your watch and your smartphone.
  • In case your Samsung Galaxy Watch isn’t mechanically updating, provoke a handbook replace. Open the Galaxy Wearable app in your cellphone, head to Watch software program replace, faucet on Obtain and set up.
  • Nothing? Strive unpairing and pairing your watch to your smartphone. In case your cellphone downloads an replace however can’t set up it in your watch, there could also be a connectivity concern between the gadgets.
  • If this doesn’t remedy the issue, you’ll have to manufacturing facility reset your smartwatch.
  • In case your Samsung Galaxy Watch nonetheless refuses to put in updates, you might must take it to Samsung.

Drawback #7: Exercise monitoring points

A user reviews his running workout on his Samsung Galaxy Watch 3

Jimmy Westenberg / Android Authority

Health monitoring instruments are solely helpful in the event that they work. Samsung is shifting in the best route on its newest watches, nevertheless, they nonetheless have their justifiable share of glitches.

Potential options:

  • Is your Samsung Galaxy Watch failing to mechanically monitoring your exercises? That’s a easy repair.
    • Tizen Galaxy Watches: Head to Samsung Well being > Settings > Exercise detection. Guarantee this setting is toggled on. Importantly, computerized exercise detection will solely swap on after 10 minutes, so in case your exercises are shorter, this could possibly be the difficulty.
    • Galaxy Watch 4: Samsung Well being > Settings > toggle on Auto detect exercises.
    • You may as well examine if this characteristic is enabled in your smartphone. Open Galaxy Wearable in your cellphone, head to Well being settings > Exercise detection.
  • Notably, this characteristic may be the basis of different points too. If you happen to discover your watch is recording misguided information or immediately begins recording a dynamic exercise, you might want to modify off computerized exercise detection.
  • When you have one other concern, attempt restarting your smartwatch.
  • Test for any updates to rule out (or treatment) a software program downside. Sarcastically, software program updates may also introduce extra points. If you happen to suspect an replace is at fault, you’ll have to manufacturing facility reset your smartwatch.

Different points:

  • As for sleep monitoring, Samsung Galaxy Watches can both use your coronary heart fee or physique motion to document sleep.
    • Open the Samsung Well being app > Sleep > Settings > toggle on File REM sleep to make use of coronary heart rate-based monitoring. If you happen to really feel this mode is inaccurate, you may swap it off to make use of physique motion as the first recording metric.
    • Notably, in case you personal a Samsung Galaxy Watch 3, it is going to mechanically toggle between the 2 to finest measure your sleep cycle.

Drawback #8: Mobile points

A Samsung Galaxy Watch Active 2 on a user's wrist displays the control panel.

Some Samsung Galaxy Watches characteristic help for LTE. They’re wonderful for streaming music whereas operating or putting calls out of your watch. However often, your watch could fail to attach. Moreover, you’ll have hassle organising the service.

Potential options:

  • First, guarantee your smartwatch is an LTE mannequin.
  • If you happen to’re organising your Samsung Galaxy Watch, double-check in case your smartwatch is suitable along with your cellphone and watch. Presumably, you personal an Android machine with at the least 1.5GB of RAM operating Android 5.0 or newer. Nevertheless, your cell community won’t play good along with your watch.
    • To activate LTE in your watch, guarantee your smartwatch is paired along with your cellphone. Head to the Galaxy Wearable app > Cell networks. The app will scan for LTE networks. As soon as full, comply with the prompts.
  • If connectivity in your watch immediately fails, attempt restarting your smartwatch and cell phone.
  • Are you continue to experiencing points? You could must reset your watch’s community settings.
    • Tizen Galaxy Watches: faucet the Energy/Dwelling key > Settings > Connections > Cell networks > Cell plans. You’ll then must comply with the prompts. Faucet Reset as soon as full.
    • Galaxy Watch 4: Faucet Settings > Connections > Cell networks > Entry Level Names > Reset.
    • You may as well reset your watch’s community settings out of your cellphone’s Galaxy Wearable app. As soon as full, add the small print of your cell plan to your machine.

Drawback #9: Samsung Pay points

A user sets up Samsung Pay on his Samsung Galaxy Watch 3.

Jimmy Westenberg / Android Authority

Samsung Pay is a extremely handy technique to pay for objects with out bodily playing cards. The service may face a couple of hitches every now and then, although.

Potential options:

  • Samsung’s official documentation flags your cellphone’s Samsung Pay plugin as the same old suspect. Nevertheless, we suggest that you simply attempt restarting your smartwatch and smartphone earlier than taking any further steps.
  • If this doesn’t work, unpair and pair your smartwatch and smartphone.
  • Nonetheless nothing? Strive uninstalling the Samsung Pay plugin. Head to the Settings menu in your cellphone > Apps > Samsung Pay (Watch plugin) > Uninstall. Faucet Okay to verify.
    • As soon as full, reinstall the plugin from the Google Play Retailer or Samsung Galaxy Retailer.
  • Strive utilizing Samsung Pay in your smartphone.
    • If it really works, you may rule out a direct concern along with your financial institution card or the service itself. If it doesn’t, attempt eradicating and including your financial institution card to the service.
  • Lastly, if all else fails, you’ll have to reset your smartwatch.

Drawback #10: Band points

Three Samsung Galaxy Watch 4s rest on a leather surface displaying custom faces.

Kaitlyn Cimino / Android Authority

Samsung’s smartwatches include a number of band choices. The Galaxy Watch Lively 2, as an illustration, ships with silicone straps, whereas the Galaxy Watch 3 comes with leather-based straps. Each supplies can endure put on and tear.

Nevertheless, in case your watch band does fail as a consequence of a manufacturing facility defect, you may examine if it falls inside Samsung’s guarantee interval. Within the US, Samsung’s wearables are lined by a one-year guarantee.

Drawback #11: Efficiency points

The Samsung Galaxy Watch 4 on a man's wrist showing the all-apps page.

Jimmy Westenberg / Android Authority

Older smartwatches typically endure from efficiency points later in life. This could manifest as lag, random app hangs, or battery drain. You may alleviate these points to some extent.

Potential options:

  • Earlier than you are taking any drastic steps, attempt restarting your smartwatch in case you haven’t performed so shortly.
  • If a restart doesn’t remedy your points, uninstall any apps you aren’t utilizing.
    • It’s simpler to do that out of your cellphone. Open the Galaxy Wearable app, head to Apps > Handle apps. Uninstall no matter you don’t want or use often. This could unencumber space for storing, scale back background RAM utilization, and enhance battery life.
  • The watch face you’re utilizing may additionally be the perpetrator. Strive altering it to a default face.
    • To do that, contact and maintain the watch face and swipe throughout the display to pick one other face.
    • You may as well uninstall any faces you not use. To do that, contact and maintain the watch face on the watch’s residence display, scroll between the faces. Faucet Take away to delete a face you not use, then faucet the checkmark to uninstall the face. This technique is constant throughout Tizen and Put on OS Samsung Galaxy Watches.
  • Test for software program updates. If there’s a basic software program concern along with your machine, an replace will probably repair it. That is very true in case you haven’t up to date your machine for a while.
    • In fact, a brand new replace may be the perpetrator. On this case, you’ll have to reset your smartwatch.
  • If all else fails, you may must take your smartwatch to Samsung for a better look.

Easy methods to restart your Samsung Galaxy machine

You may restart Samsung’s smartwatches instantly from their shows, but when they’re not responding or if you have to provoke a tough restart, right here’s how you are able to do it utilizing their buttons or your smartphone.

  • Samsung Galaxy Watch 4/Traditional: Press and maintain each buttons on the watch till the display switches off. The watch will then reboot.
  • Samsung Galaxy Watch 3: Press and maintain each buttons on the look ahead to at the least eight seconds or till the watch reboots.
  • Samsung Galaxy Watch: Press and maintain the Dwelling key till a rebooting immediate is displayed. The watch ought to quickly restart quickly afterward.
  • Samsung Galaxy Watch Lively 2: Press and maintain each buttons on the watch till the machine reboots.
  • Samsung Galaxy Watch Lively: Press and maintain each buttons on the watch till the machine reboots.
  • Samsung Galaxy Match 2: You may restart the Galaxy Match 2 in two methods. In your cellphone, launch the Galaxy Wearable app. Faucet Dwelling > About band > Restart band. On the band itself, swipe down on the house display, swipe proper thrice, after which faucet on the icon with three dots. Faucet the highest icon that seems.

What Samsung Galaxy Watch issues have you ever encountered? Make sure to tell us within the feedback beneath. We’ll do our greatest to assist.


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